Integrated Quality and Safety in Maintenance as Perspective TQM

International Journal of Industrial Engineering
© 2017 by SSRG - IJIE Journal
Volume 4 Issue 1
Year of Publication : 2017
Authors : Mohamed Reda Ramadan Gomaa
pdf
How to Cite?

Mohamed Reda Ramadan Gomaa, "Integrated Quality and Safety in Maintenance as Perspective TQM," SSRG International Journal of Industrial Engineering, vol. 4,  no. 1, pp. 7-13, 2017. Crossref, https://doi.org/10.14445/23499362/IJIE-V4I1P102

Abstract:

Recent literatures show that costs account in industry for more than 30% of every dollar spent and safety and maintenance account for than 50% of the indirect cost. Moreover, both safety and maintenance issues are inseparable. On other hand, the basic principles at work in quality improvement processes are also at work in the behavior-based safety management process. Implementations of an effective program as perspective total quality management (TQM) can potentially reduce at least one-third of these costs and save billions of dollars annually for industries world-wide. So, both safety and maintenance play lending roles in quality performance and improvement program. Owing to the importance of safety and quality-related weak points intentioned maintenance program, the paper studies sample of maintenance performance which had been implemented in Alexandria Company for petroleum maintenance (petromaint). Furthermore, the paper adopts a maintenance service system as perspective total quality service (TQS). Moreover, the paper puts forth a scheme for the maintenance process such as fishbone (cause, and effect), flowchart to assess, plan, implement, follow up, and evaluate the value added for the maintenance programs as perspective total quality management (TQM). Main findings end up with a major responsibility health, safety, and environment (HSE) considerations, quality levels, and also inventory control behind most maintenance performance problems inside the companies and its outside, especially, another petroleum companies as external customers. In addition, the mechanism of maintenance service for other companies must apply the scientific approaches as perspective TQM to realize continuous improvement. Thus, the integrating of quality and safety management in maintenance services is considered the backbone to improve the managerial performance and in turn the all items of productivity.

Keywords:

Fishbone (cause and effect), flow chart, health, safety, and environment (HSE), maintenance, total quality management (TQM), total quality service (TQS), customer, continuous improvement,.

References:

[1] Anthony M. (Mac) Smith; Glenn R.Hinchcliffe; Joseph E.Wojtisek, and Frank W.Voehl, ''Using Reliability-Centered Maintenance to support Corporate TQM objectives", Proceedings Annual Reliability and Maintainability Symposium, 1991, pp. 101 - 107.
[2] Y.X. Zhao, "On preventive maintenance policy of a critical reliability level for system subject to degradation", Reliability Engineering & system safety Vol. 79, Issue 3, March 2003, pp. 301-308.
[3] James P.Corrigan, Is ISO 9000 the path to TQM, Quality Progress, May 1994.
[4] InternationalTrade Center, International Organization for Standardization, ISO 9000 Quality Management Systems, 1993, Switzerland.
[5] Thomas R.Krause, "Safety and Quality: Two Sides of the Same Coin, Quality Progress", October 1994, pp. 51 - 55.
[6] Jim Roughton, "International Technology Corp, Integrating Quality into Safety and Health Management", Industrial Engineering, July 1993, pp. 35 - 40.
[7] M.A. Mansor, A. Ohsato, and S. Sulaiman" Knowledge management for Maintenance activities in the manufacture sector", International Journal of Automotive and Mechanical Engineering, Volume 5, January-June 2012, pp. 612-621
[8] Atul Gupta, Jason C. McDaniel and S. Kanthi Herath, "Quality management in service firms: sustaining structures of total quality service", Emerald Group Publishing Limited, Vol. 15 No. 4, 2005 pp. 389-402
[9] Ron Basu and J.Nevan Wight, "Total operation solution", UK, 2005.
[10] Md. Rubel Miah1, Hemendra Nath Roy, Sohel Parvez, Abdun Noor, and Md. Sadequr Rahman, " Total Service Management (TSM) for Ensuring the High Level Performance of the Service Organizations", International Journal of Scientific Research Engineering & Technology (IJSRET), Volume 2 Issue 5, August 2013 pp 289-295
[11] Atul Gupta, Jason C. McDaniel and S. Kanthi Herath, " Quality management in service firms: sustaining structures of total quality service", Emerald Group Publishing Limited, Vol. 15 No. 4, 2005 pp. 389-402
[12] B.S. Dhillon, "Engineering maintenance", CRC Press LLC, 2002, USA.
[13] iju Antony, Kevin Leung, Graeme Knowles and Sid Gosh, “Critical Success Factors of TQM Implementation in Hong Kong Industries”, International Journal of Quality & Reliability Management, Vol. 19 No. 5, 2002, pp. 551-566.