Patients’ Perception of Quality Nursing Care in a Federal Medical Centre

International Journal of Nursing and Health Science
© 2018 by SSRG - IJNHS Journal
Volume 4 Issue 1
Year of Publication : 2018
Authors : Theresa O. Agbele, Joshua C. Nwambo, Ukamaka C. Nwankwo
: 10.14445/24547484/IJNHS-V4I1P101
MLA Style:

Theresa O. Agbele, Joshua C. Nwambo, Ukamaka C. Nwankwo, "Patients’ Perception of Quality Nursing Care in a Federal Medical Centre" SSRG International Journal of of Nursing and Health Science 4.1(2018): 1-7.

APA Style:

Theresa O. Agbele, Joshua C. Nwambo, Ukamaka C. Nwankwo,(2018). Patients’ Perception of Quality Nursing Care in a Federal Medical Centre. SSRG International Journal of of Nursing and Health Science 4(1), 1-7.


Measuring and reporting patient satisfaction has become very important in this era of the health care management system as an evaluator for quality care services. The derogatory remarks, which range from poor quality of care delivery to service delay, discontinuity of care, indifferent attitude of nursing staff, and poor communication skills, when compared with findings of various studies, are rather contradictory. This study explored patient's idea of quality nursing care (QNC) services in congruence with the overall patients' perception of quality nursing care and patients' characteristics. The study used a descriptive survey approach in which structured questionnaires (IPQCN) on a five (5) point Likert scale was used for data collection. Thematic analysis was used to code and describe patients' ideas of quality nursing care. The results of 100 in-patient perceptions of quality care nursing were analyzed using percentages and the chi-square analysis method to compare variables. The finding revealed that the majority of the patients (62%) had deficient knowledge of quality nursing care, while 38% of the respondents' idea of QNC centered on nurses' attributes and the organization of nursing care. Evaluation of the overall patients' perception of QNC shows a high (44.5%) and very high (41.8%) level of satisfaction, while 8.9% showed dissatisfaction with the QNC. The cross-tabulation of patients' characteristics, age, marital status, duration of hospitalization, previous history of hospitalization, health status, educational level, and the perception of QNC shows a high level of significance. These provided further insight into the significance of individualized and holistic care. While the patients' perception of quality nursing care remains high and positive, as seen from this study and various other studies, it is imperative to match it with proper knowledge and recognizable standard of quality to prevent unrealistic expectations, false-positive perception, unwholesome comments, and negative public image of the profession. Sound orientation should be rendered, and expectations of possible outcomes should be well communicated so as to empower patients to be better evaluators of Quality nursing care.


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Key Words:

Quality care, patients’ satisfaction, Perception, nursing care, orientation.