Work Stress Mediates the Effect of Workload Against Employee Turnover Intention at BRI Kuta Branch Office

International Journal of Economics and Management Studies

© 2023 by SSRG - IJEMS Journal

Volume 10 Issue 5

Year of Publication : 2023

Authors : Muhammad Said Al Hadi,Ida Bagus Ketut Surya

10.14445/23939125/IJEMS-V10I5P104

How to Cite?

Muhammad Said Al Hadi,Ida Bagus Ketut Surya, "Work Stress Mediates the Effect of Workload Against Employee Turnover Intention at BRI Kuta Branch Office," SSRG International Journal of Economics and Management Studies, vol. 10,  no. 5, pp. 26-34, 2023. Crossref, https://doi.org/10.14445/23939125/IJEMS-V10I5P104

Abstract:

The ability of a company to achieve its goals relies heavily on its workforce, which plays a vital role. Managing human resources effectively ensures they contribute positively to the company's progress. A common occurrence in companies is when a high employee turnover is associated with the company's good performance. This research aims to investigate the role of work stress as a mediator between workload and employees' intention to leave the banking industry, specifically focusing on the employees of BRI Branch Office banking marketing in Kuta. A non-probability sampling technique was used, and participants completed a closed questionnaire. The analysis included 116 marketing workers using the Partial Least Square (PLS) approach within the Structural Equation Model (SEM). The study's results revealed that workload and work stress significantly and positively influenced turnover intention among employees. The workload was found to have a positive and significant effect on work stress. Furthermore, work stress partially mediated the relationship between workload and turnover intention. These findings have important implications for the BRI Kuta Branch Office, as they suggest prioritizing workload management, addressing work stress, and tackling employee turnover intention. By focusing on these factors, the company can enhance its sustainability and strive for improved productivity.

Keywords:

Human resources, Workload, Work stress, Turnover intention.

References:

[1] N. L. T. Riani, and M. S Putra, “The Effect of Work Stress, Workload, and Non-Physical Work Environment towards Employees’ Turnover Intention,” E-Journal Management of Unud, vol. 6, no. 11, pp. 5970–5998, 2017.
[2] B. A. Hermawan, “The Effect of Job Satisfaction and Work Stress towards Turnover Intention of Employees of Conventional Bank in Madiun City,” Proceeding Innovation Seminar of Business and Accounting Management, vol. 8, no. 2, pp. 1–12, 2020.
[3] D. Kristin, E. Marlina, and N. F Lawita, “The Effect of Work Environment, Work Stress, Workload and Job Satisfaction on Employees’ Turnover Intention,” Economics, Accounting and Business Journal, vol. 2, no. 1, pp. 97–107, 2022.
[4] Hermin Nainggolan, and Agung Gunawan, “The Effect of Work Stress, Workload, and Job Satisfaction on Employees’ Turnover Intention Perceptions at PT Cemerlang Lestari in Balikpapan,” Enrichment: Journal of Management, vol. 12, no. 1, pp. 972–978, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[5] M Muslim, “The Effect of Work Stress and Workload on Employees’ Turnover Intention at PT, Sunggong Logistics Jakarta,” ESENSI: Journal of Business Management, vol. 24, no. 3, pp. 426–435, 2022.
[6] A. A. Ihsan, Z. Ariffin, and M. S Dewi, “The Effect of Work Stress and Workload on Turnover Intention,” Journal of Indonesian Management Science, vol. 1, no. 2, pp. 152–166, 2018.
[7] Aulya Junanda Dahlan, Prama Hayuletra, and Rini Setiowati, “The Effect of Job Stress, Workload, Leadership Style, and the Organizational Environment on The Intention to Quit Working,” Proceedings of the International Conference on Industrial Engineering and Operations Management Nsukka, Nigeria, vol. 5, no. 4, pp. 1777–1789, 2022.
[Google Scholar] [Publisher Link]
[8] Akbar Wibowo, Margono Setiawan, and Agung Yuniarinto, “The Effect of Workloads on Turnover Intention with Work Stress as Mediation and Social Support as Moderated Variables,” Journal of Applied Management, vol. 19, no. 2, pp. 404–412, 2021.
[CrossRef] [Google Scholar] [Publisher Link]
[9] Moh. Askiyanto, Budi Eko Soetjipto, and Suharto, “The Effect of Workload, Work Stress and Organizational Climate on Turnover Intention with Work Satisfaction as an Intervening Variable,” European Journal of Business and Management, vol. 10, no. 12, pp. 61–70, 2018.
[10] Achmad Junaidi et al., “The Effect of Overtime, Job Stress, and Workload on Turnover Intention,” Management Science Letters, vol. 10, no. 16, pp. 3873–3878, 2020.
[CrossRef] [Google Scholar] [Publisher Link]
[11] Christyandita Wulansari, Bambang Subroto, and Endang Mardiati, “The Influence of Excessive Workload and Work Stress towards the Auditor’s Turnover Intention with Job Satisfaction as Mediation Variable,” Scientific Journal of Accounting, vol. 6, no. 2, pp. 293–316, 2022.
[CrossRef] [Google Scholar] [Publisher Link]
[12] M. Abd Wahid Al Jamil, Margono Setiawan, and Himmiyatul Amanah Jiwa Juwita, “Investigating factors predicting employees’ Turnover Intention: An Empirical Study of Islamic Banking Industry,” International Journal of Research in Business and Social Science, vol. 11, no. 5, pp. 261–272, 2022.
[CrossRef] [Google Scholar] [Publisher Link]
[13] N. T. L Gaol, “Theory of Stress: Stimulus, Response, and Transactional,” Psychology Bulletin, vol. 24, no. 1, 2016.
[14] Mumtaz Ali Memon, Rohani Salleh, and Mohamed Noor Rosli Baharo, “The Link between Training Satisfaction, Work Engagement, and Turnover Intention,” European Journal of Training and Development, vol. 40, no. 6, pp. 407–429, 2016.
[CrossRef] [Google Scholar] [Publisher Link]
[15] William H. Mobley, Stanley O. Horner, and A. T Hollingsworth, “An Evaluation of Precursors of Hospital Employee Turnover,” Journal of Applied Psychology, vol. 63, no. 4, pp. 408–414, 1978.
[CrossRef] [Google Scholar] [Publisher Link]
[16] Ghulam Abid, and Tahira Butt, “Expressed Turnover Intention: Alternate Method for Knowing Turnover Intention and Eradicating Common Method Bias,” International Letters of Social and Humanistic Sciences, vol. 78, pp. 18–26, 2017.
[Google Scholar] [Publisher Link]
[17] Amir Amiruddin, “Mediating Effect of Work Stress on the Influence of Time Pressure, Work–Family Conflict and Role Ambiguity on Audit Quality Reduction Behavior,” International Journal of Law and Management, vol. 61, no. 2, pp. 434–454, 2019.
[CrossRef] [Google Scholar] [Publisher Link]
[18] M Henimaftuloh, “The Effect of Workload towards Turnover Intention with Work Stress as Intervening Variable (Case Study on Driver of Otobus Putera Mulya Sejahtera Company),” Journal Universitas Muhammadiyah Purworejo, vol. 1, no. 1, pp. 1–16, 2019.
[19] F. K. Nurul, Muhdiyanto, and F Anisa, “The Effect of Job Insecurity and Workload towards Turnover Intention with Work Stress as Intervening Variable (Empirical Study on PT Juara Bike Tangerang),” Proceeding of National Seminar of Economics Faculty of Universitas Tidar, vol. 22, no. 9, pp. 1–13, 2021.
[20] Xiang Wu et al., “Development of construction workers job stress scale to study and the relationship between job stress and safety behavior: An empirical study in Beijing,” International Journal of Environmental Research and Public Health, vol. 15, no. 11, pp. 1–12, 2018.
[CrossRef] [Google Scholar] [Publisher Link]
[21] I Ghozali, “Multivariate Analysis Application with IBM SPSS 21 Update PLS Regression Program,” Semarang: Publishing Agency of Universitas Diponegoro, 2013. [Google Scholar]
[22] Aminah Soleman, “Workload Analysis Viewed from the Age Factor with the Recommended Weight Limit Approach,” ARIKA, Universitas Pattimura, vol. 5, no. 2, 2011.
[23] Moekijat, Human Resource Management, CV, Mandar Maju; Bandung, 2004.
[24] I. N. S. Adiyadnya, L. G. S. Artini, and H Rahyuda, “The Influence of Several Macroeconomic Variables on Profitability and Stock Returns in the Banking Industry on the IDX,” E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, vol. 5, no. 8, pp. 2579–2608, 2016.
[Google Scholar]
[25] F. Ahmad, and A. J. Karsudjono, “Effect of Workload on Turnover Intention through Work Stress at Bni Life Banjarmasin,” Jurnal Ilmiah Ekonomi Bisnis (S4), vol. 7, no. 3, pp. 368–380, 2021.