Organizational Citizenship Behaviour and Performance of Selected Commercial Banks in Anambra State, Nigeria

International Journal of Economics and Management Studies
© 2019 by SSRG - IJEMS Journal
Volume 6 Issue 12
Year of Publication : 2019
Authors : Arachie Augustine Ebuka, Agbasi Obianuju Emmanuela, Osita Chinedu Fabian
How to Cite?

Arachie Augustine Ebuka, Agbasi Obianuju Emmanuela, Osita Chinedu Fabian, "Organizational Citizenship Behaviour and Performance of Selected Commercial Banks in Anambra State, Nigeria," SSRG International Journal of Economics and Management Studies, vol. 6,  no. 12, pp. 115-124, 2019. Crossref,


The apparent non-recognition of Organizational Citizenship Behaviour (OCB) by formal organizations' reward mechanisms which negatively affect employees’ disposition to engage in OCB in the focused firms necessitated this study. The broad objective of the study was to determine the relationship that exists between OCB and Performance of selected Commercial Banks in Anambra State. The study was anchored on Relational Coordination Theory by Jody Hoffer Gittell in 2011. Correlation Survey Research Design was employed for the study. The population of the study was
172 consisting of employees of the selected Banks and complete enumeration was adopted. Pearson’s Product Moment Correlation Coefficient was used for data analysis at 5% level of significance. The findings revealed that there was a significant positive relationship existing between altruism and coordination (r = 0.962, P-value <0.05). The study concluded that OCB contributes significantly to the performance of the selected organizations. It was recommended therefore that the management of the focused organizations should encourage employees to engage in OCB through formal recognition systems.


Organizational Citizenship Behaviour, Performance, Altruism and Coordination


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