Challenges of Knowledge Management in the Organizations from the Tourism Activity in the Republic of North Macedonia

International Journal of Economics and Management Studies

© 2020 by SSRG - IJEMS Journal

Volume 7 Issue 5

Year of Publication : 2020

Authors : Msc Aleksandar Blazeski

10.14445/23939125/IJEMS-V7I5P122

How to Cite?

Msc Aleksandar Blazeski, "Challenges of Knowledge Management in the Organizations from the Tourism Activity in the Republic of North Macedonia," SSRG International Journal of Economics and Management Studies, vol. 7,  no. 5, pp. 143-149, 2020. Crossref, https://doi.org/10.14445/23939125/IJEMS-V7I5P122

Abstract:

This Tourism is one of the fastest-growing economies in the world. What should be especially emphasized is that tourism is an equally important branch of business, not only in developed countries but also in developing countries. Tourism encourages the development of many other complementary industries (agriculture, animal husbandry, food production, transport, etc.) and thus provides a larger number of jobs in those activities. The development of tourism and hospitality today largely depends on human resources. Therefore, the subject treated in this paper is knowledge management as a factor for tourism development. Starting from the subject of the research in this paper, and that is the management of knowledge as a factor for the development of tourism, the question of the professional development of the employees in tourism was raised as a problem. The paradox is that the sphere of tourism is developing very fast, and the competencies of human resources in this area do not follow that. Namely, the employees do not have established habits for information education (self-education) using the opportunities provided by the Internet and other electronic media, and the organizations did not understand the essence of investing in employee training to improve their competencies and thus performance. It is not an expense. In the context of the research, two target groups were used, citizens of the Republic of Northern Macedonia as users of catering and tourism services and employees of organizations in this area. Regarding the first target group, users of catering - tourist services, survey/scaling were used, and it included 305 respondents. In relation to the second target group, survey/scaling was also used, and it involved 64 respondents.

Keywords:

Tourism, human resources, management, employees, managers, organizations.

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