Evaluating Outsourced Staff Job Performance, Satisfaction, Turnover Intentions With Leader-Follower Relationship; Roles Of Employee Motivation, Psychological Empowerment And Perceived Organizational Support

International Journal of Economics and Management Studies
© 2020 by SSRG - IJEMS Journal
Volume 7 Issue 8
Year of Publication : 2020
Authors : Eugene Saltson, Sharon Nsiah
How to Cite?

Eugene Saltson, Sharon Nsiah, "Evaluating Outsourced Staff Job Performance, Satisfaction, Turnover Intentions With Leader-Follower Relationship; Roles Of Employee Motivation, Psychological Empowerment And Perceived Organizational Support," SSRG International Journal of Economics and Management Studies, vol. 7,  no. 8, pp. 102-110, 2020. Crossref, https://doi.org/10.14445/23939125/IJEMS-V7I8P114


Being an outsourced employee for an organization can bring mixed feelings and affect one's contributions. According to reviewed literature, the benefits of adopting it as an organizational strategy to maximize productivity are the driving force for such organizations. Thus this study assessed outsourced employee contributions towards performance, their satisfaction, and turnover intentions juxtaposed with other conditions such as their relationship with leaders, motivation, psychological empowerment, and perceived support using quantitative analysis. After a random sampling and analysis of 130 questionnaires from outsourced employees within a financial institution in Ghana through SPSS, the outcome showed that psychological empowerment positively impacts outsourced employee performance and turnover intention. Coupled with that, the former also showed a moderation effect on the relationship between the Leader-follower relationship and job performance. Furthermore, perceived organizational support impacted outsourced staff performance positively and showed a moderating effect on the leader-follower relationship and job performance. Additionally, motivation moderated the relationship between the Leader-follower relationship and turnover intentions among outsourced staff.


Job Performance, Satisfaction, Turnover Intentions, Leader-Follower Relationship, Employee Motivation, Psychological Empowerment, and Perceived Organizational Support.


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