Analysis of Public Services Performance at SAMSAT Office in Karangasem Regency

International Journal of Economics and Management Studies

© 2022 by SSRG - IJEMS Journal

Volume 9 Issue 12

Year of Publication : 2022

Authors : Ni Putu Suciyawati, I Nengah Suarmanayasa, Ni Made Ary Widiastini

10.14445/23939125/IJEMS-V9I12P108

How to Cite?

Ni Putu Suciyawati, I Nengah Suarmanayasa, Ni Made Ary Widiastini, "Analysis of Public Services Performance at SAMSAT Office in Karangasem Regency," SSRG International Journal of Economics and Management Studies, vol. 9,  no. 12, pp. 64-76, 2022. Crossref, https://doi.org/10.14445/23939125/IJEMS-V9I12P108

Abstract:

This study aims to describe the performance of public services in the Karangasem Regency SAMSAT office for several categories, namely: (1) public service performance, (2) obstacles in achieving public service performance, and (3) implemented solutions in achieving public service performance. The sample in this study was 11 employees at the Karangasem Regency SAMSAT office. The research method used is a descriptive method with a qualitative approach. The data collection in this study was carried out by observation, in-depth interviews, and documentation. The results of the study show that: (1) The performance of public services at the Karangasem Regency SAMSAT office is good in terms of performance achievements, service innovation, implementation of service SOPs, service efficiency, and responsiveness; (2) Obstacles in achieving public services at the Karangasem Regency SAMSAT office are divided into 2, namely internal factors, that is boredom and lack of motivation, while external factors, that is limited human resources, facilities and infrastructure, work environment, and lack of training; (3) Solutions in achieving public service performance at the Karangasem Regency SAMSAT office is reward and punishment, training, and periodic work evaluations.

Keywords:

Performance, Public Services.

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