Lean Warehousing and Supplier Management to Improve Service Level in a Peruvian Apparel SME: A Case-Based Approach
| International Journal of Industrial Engineering |
| © 2025 by SSRG - IJIE Journal |
| Volume 12 Issue 2 |
| Year of Publication : 2025 |
| Authors : Pablo Cordova-Ormeño, Kenjiro Pablo Muriell-Huamani, Richard Nicholas Meza-Ortiz |
10.14445/23499362/IJIE-V12I2P107
How to Cite?
Pablo Cordova-Ormeño, Kenjiro Pablo Muriell-Huamani, Richard Nicholas Meza-Ortiz, "Lean Warehousing and Supplier Management to Improve Service Level in a Peruvian Apparel SME: A Case-Based Approach," SSRG International Journal of Industrial Engineering, vol. 12, no. 2, pp. 60-70, 2025. Crossref, https://doi.org/10.14445/23499362/IJIE-V12I2P107
Abstract:
The Peruvian garment industry has struggled with ongoing inefficiencies in the warehouse operations, which have resulted in an inability to deliver adequate service and remain competitive. Previous literature has examined the use of Lean Warehousing tools, but few have explored the integration of these tools and their impact on service quality. This study focuses on small textile firms and strategically analyzes the issue of service performance using a systematically structured method. It applies 5S, ABC classification, and better supplier collaboration to improve accuracy in orders and inventory movement. Key steps included streamlined workspace setup, prioritized materials for order assembly, and supplier communication enforcement. As a result, the model reduced cycle time by 36% and increased service level by 12%. From an academic standpoint, this study offers a diverse approach to service improvement based on Lean principles. Socioeconomically, the results point to possible decreased costs and increased customer satisfaction. The model's application across various industries and scales is recommended for future research.
Keywords:
Lean Warehousing, Supplier Management, Service Level Improvement, Apparel Industry, Operational Efficiency.
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