Enhancing Customer Relationship Management with Artificial Intelligence

International Journal of Computer Science and Engineering

© 2024 by SSRG - IJCSE Journal

Volume 11 Issue 3

Year of Publication : 2024

Authors : Pramod Gavade

10.14445/23488387/IJCSE-V11I3P102

How to Cite?

Pramod Gavade, "Enhancing Customer Relationship Management with Artificial Intelligence," SSRG International Journal of Computer Science and Engineering , vol. 11,  no. 3, pp. 9-13, 2024. Crossref, https://doi.org/10.14445/23488387/IJCSE-V11I3P102

Abstract:

In the ever-changing digital landscape, businesses are driven to explore innovative approaches for engaging customers and delivering seamless experiences. One such approach is Customer Relationship Management (CRM) with Artificial Intelligence (AI), which involves integrating artificial intelligence capabilities into CRM systems. By leveraging AI technologies like machine learning, natural language processing, predictive analysis, and generative AI, businesses can automate tasks, personalize customer interactions, and gain data-driven insights. This integration optimizes sales and marketing processes, enhances customer satisfaction, and enables efficient query resolution through the use of chatbots and virtual assistants. Additionally, AI-powered sentiment analysis allows businesses to proactively address customer concerns. Overall, AI streamlines processes reduces response times, and improves service efficiency, resulting in a seamless and satisfying customer service experience.

Keywords:

Artificial Intelligence, Customer Relationship Management, Customer Service, Marketing, Sales.

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