The Use of Social Media Platforms WhatsApp and Telegram as Educational Tools During COVID-19 in Cameroon

International Journal of Humanities and Social Science
© 2022 by SSRG - IJHSS Journal
Volume 9 Issue 3
Year of Publication : 2022
Authors : Nforgwei Malvina Anyinyong, Ümmü Altan Bayraktar
How to Cite?

Nforgwei Malvina Anyinyong, Ümmü Altan Bayraktar, "The Use of Social Media Platforms WhatsApp and Telegram as Educational Tools During COVID-19 in Cameroon," SSRG International Journal of Humanities and Social Science, vol. 9,  no. 3, pp. 48-55, 2022. Crossref,


The advent of the Covid-19 pandemic led to Cameroon's educational sector revolution. This paper investigates the use of social media platforms WhatsApp and Telegram as educational tools in the Department of English Modern Letters of the Faculty of Arts, Letters and Social Sciences of the University of Yaounde 1, Cameroon, in the face of the Covid-19 pandemic. The paper aims to evaluate the use of these social media platforms and see how they have been exploited during the pandemic. Using the survey method to collect data, collected responses from 40 undergraduate students, level threes, using the research instrument google forms. The analysis revealed that the lecturers effectively use WhatsApp and Telegram as educational tools. Students are happy with using these two platforms even though they would have preferred others like zoom meetings, skype, and google classroom. However, the results contradict the results as the students say that the classes or lectures are not very effective. It shows that even though they accept the use of these media, their preferred choices would have been other tools that allow for more interaction between teachers and students. Their choice of WhatsApp and Telegram would be down to the fact that these platforms are accessible and do not consume a lot of internet data. However, the study has shown that these two media are the go-to media for online learning during the Covid-19 pandemic.


Media and education, Covid-19, social media, Telegram, WhatsApp.


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